MAD DOG K9 BEHAVIOR & TRAINING, LLC
Effective Date: 06/08/2026
Privacy Policy
Introduction
Mad Dog K9 Behavior & Training, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Mad Dog K9 Behavior & Training, LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name, email address, phone number, physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use collected data for:
- Providing and improving our services
- Processing transactions and payments
- Communicating with you about your inquiries, appointments, and promotions
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying "STOP"
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately.
Message Frequency & Content:
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific consent
Help & Support:
- Reply "HELP" for assistance or contact us at [email protected]
- Customer support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the Text Message services.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
We may share personal information with trusted third-party service providers that perform services on our behalf, including payment processors, appointment scheduling platforms, website hosting providers, customer relationship management (CRM) providers, email communication services, analytics providers, and information technology support providers. These providers are permitted to use your information only to perform services for us and are contractually obligated to maintain appropriate confidentiality and security safeguards.
Legal Compliance:
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business Transfers:
- In case of mergers, acquisitions, or sale of assets
- In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
Although we implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information, no method of electronic transmission, storage, or security system is completely secure. Accordingly, we cannot guarantee absolute security and disclaim liability for unauthorized access beyond our reasonable control.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain appropriate business records. When personal information is no longer required, we securely delete or anonymize the information in accordance with our record retention practices.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to improve website performance, remember user preferences, analyze website traffic, enhance security, and better understand how visitors use our website. Some cookies are necessary for website functionality, while others assist with analytics and performance measurement. You may disable cookies through your browser settings; however, doing so may affect certain website features.
8. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing emails by clicking "unsubscribe" in our emails
- Opt-out of SMS messages by replying "STOP"
- Request information on how we process your data
- Withdraw consent at any time for future communications
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10.
8a. Texas Privacy Rights
If applicable under Texas law, Texas residents may have the right to request access to personal information we maintain about them, request correction of inaccurate information, request deletion of certain personal information, and obtain information regarding our collection, use, and disclosure of personal information. To exercise these rights, please contact us using the information listed below. We may request information necessary to verify your identity before processing your request.
9. Third Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by maddogk9.org.
10. Children's Privacy
Our services are not intended for children under 13 and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Mad Dog K9 Behavior & Training, LLC
Phone: 830-282-8831
Email: [email protected]
Website: maddogk9.org
By using our website and services, you consent to this Privacy Policy.
SERVING TEXAS AREAS:
Marble Falls
Horseshoe Bay
Cottonwood Shores
Lakeway
Bee Caves
Spicewood
Round Mountain
Johnson City
FROM PUPPIES TO SENIORS:
Obedience
Canine Manners
Off Leash Training
Behavior Modification
Fear and Anxiety
Reactivity and Aggression
Destructive behavior
Boundary Training
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